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UPS hire 95,000 temporary staff to avoid chaos of last Christmas

By Fiona Ness on Tue 04 November 2014 in Topical

Last Christmas UPS experienced huge delivery issues which left thousands of customers without their orders in time for Christmas.

CRM, News, Web & eCommerce

5 reasons not to hire more telesales staff

By Victoria Dyke on Fri 31 October 2014 in Sales

It is no secret that telesales is an expensive exercise. Recruiting, managing and employing people is time consuming and costly – there is no getting away from it.

Advice, Best Practice, Telesales

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