By Victoria Dyke on Mon 20 October 2014
in
CRM

On average 60% of an employee’s time at work is spent on non-profit making activities. These activities are usually made up of time consuming admin that you can probably lessen by making a few simple changes. Read on to see my top 5 time saving changes you could make today.
By Fiona Ness on Mon 20 October 2014
in
Topical

If you’re anything like me you probably spend the majority of your time in front of a computer, be that at home or at work.
By Fiona Ness on Tue 07 October 2014
in
CRM

On Tuesday 11th November we are holding our best practice event at Silverstone.
By Fiona Ness on Tue 07 October 2014
in
Topical

Following the announcement of their £176 million loss at the beginning of this year, Morrisons have launched a new loyalty scheme...
By Victoria Dyke on Mon 06 October 2014
in
CRM

I’ll be the first to admit I have a love hate relationship with excel spreadsheets. My experience with most businesses is that their data and customer information are often stored across multiple spreadsheets, filing cabinets and ERP systems – which all have their limitations when it comes to managing data.
By Victoria Dyke on Thu 02 October 2014
in
Web & eCommerce

B2B selling is very different to B2C. Which is why I am so often surprised at companies trying to make B2C online selling ideas work for their B2B customers.
By Victoria Dyke on Mon 01 September 2014
in
Topical

John Lewis have just announced a 31.4% year on year increase in online orders, the success of which has been largely put down to their in-store digital terminals.
By Fiona Ness on Thu 28 August 2014
in
Web & eCommerce

Selling online is so common that you would expect everyone to be doing it, whether it’s personal selling on eBay or running business sales online.
By Victoria Dyke on Thu 28 August 2014
in
Web & eCommerce

It is currently reported that 93% of B2B customers conduct their research on the internet and 88% of which would actually prefer to buy online.
By Victoria Dyke on Mon 18 August 2014
in
CRM

24% of small businesses admit they do not have enough customer information to hand during a sale.