By Jess Heald on Tue 28 April 2015 in Topical

Yesterday it was announced that the UK’s biggest household energy supplier, British Gas, will be investing a huge £50million in training and new systems over the next 3 years in order to improve customer service. 

By Fiona Ness on Tue 18 November 2014 in Topical

Whether you complain to companies via email, Twitter or Facebook one thing is certain, that companies have become far more inventive with their responses.