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54 articles tagged with "Best Practice".

Your free lead follow up action plan

By Fiona Ness on Mon 09 February 2015 in Sales

More leads = more sales, right?

, Best Practice

The 1 thing I never want to hear from a customer services rep

By Fiona Ness on Mon 26 January 2015 in Sales

Best Practice

4 reasons your sales team need access to your accounts solution

By Victoria Dyke on Mon 12 January 2015 in CRM

I have met with many companies who use their accounts system to store their core customer information...

Best Practice, CRM

3 big names, £250m spent on websites – but was it worth it?

By Jess Heald on Mon 12 January 2015 in Topical

In the last year, we’ve seen a number of companies revamp their websites to make them more user friendly and ultimately attract more customers.

Best practice, News

5 apps to help keep your New Year’s resolutions

By Fiona Ness on Tue 02 December 2014 in Topical

It’s that time of year again when Christmas will pass and the countdown to people talking about New Year’s resolutions is on.

Best Practice

6 processes you should review for 2015

By Fiona Ness on Tue 02 December 2014 in CRM

The end of the year is a great time to review your business performance as a whole, but also the individual processes involved.

Best Practice, CRM, Web & eCommerce

3 of the best and worst responses to customer complaints

By Fiona Ness on Tue 18 November 2014 in Topical

Whether you complain to companies via email, Twitter or Facebook one thing is certain, that companies have become far more inventive with their responses.

Best practice, Brand, Business, Customer service

5 ways ProspectSoft eCommerce can reduce your website admin

By Victoria Dyke on Fri 14 November 2014 in Web & eCommerce

A really good eCommerce site is fast becoming a must-have for any business. B2B customers want to place their orders on a professional looking, efficient online ordering portal...

Advice, B2B, Best Practice, eCommerce, Efficiency, Online Trading

5 ways ProspectSoft CRM can make you more efficient

By Victoria Dyke on Fri 14 November 2014 in CRM

To stay competitive in business today we often need to find ways to improve communications, provide staff with more valuable information and reduce our admin and costs...

B2B, Best Practice, CRM, Efficiency