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6 processes you should review for 2015

By Fiona Ness on Tue 02 December 2014 in CRM

The end of the year is a great time to review your business performance as a whole, but also the individual processes involved.

Best Practice, CRM, Web & eCommerce

Lidl’s advertising strategy attacks top supermarkets

By Fiona Ness on Tue 18 November 2014 in Topical

It probably isn’t news to anyone that the food grocery industry is fierce...

5 big brand mistakes to avoid

By Fiona Ness on Tue 18 November 2014 in Topical

From putting the wrong name on an email, to losing data, errors are common in business.

Business, Convenient, eCommerce, Extending, Integration, Online, Product, Service

*SSL 3.0 Vulnerability

By Fiona Ness on Tue 18 November 2014 in Web & eCommerce

Marc McLaughlin, Head of Infrastructure and Security provides an update on the Poodle vulnerability and the response at ProspectSoft…

eCommerce, IE6, Security, SSL 3.0

3 of the best and worst responses to customer complaints

By Fiona Ness on Tue 18 November 2014 in Topical

Whether you complain to companies via email, Twitter or Facebook one thing is certain, that companies have become far more inventive with their responses.

Best practice, Brand, Business, Customer service

5 ways ProspectSoft eCommerce can reduce your website admin

By Victoria Dyke on Fri 14 November 2014 in Web & eCommerce

A really good eCommerce site is fast becoming a must-have for any business. B2B customers want to place their orders on a professional looking, efficient online ordering portal...

Advice, B2B, Best Practice, eCommerce, Efficiency, Online Trading

5 ways ProspectSoft CRM can make you more efficient

By Victoria Dyke on Fri 14 November 2014 in CRM

To stay competitive in business today we often need to find ways to improve communications, provide staff with more valuable information and reduce our admin and costs...

B2B, Best Practice, CRM, Efficiency

SMEs and the case for integration

By Fiona Ness on Tue 11 November 2014 in CRM

This blog is taken from Andrew Ardron’s keynote speech at our recent Silverstone event.

, Best practice, CRM, WEb & ecommerce

UPS hire 95,000 temporary staff to avoid chaos of last Christmas

By Fiona Ness on Tue 04 November 2014 in Topical

Last Christmas UPS experienced huge delivery issues which left thousands of customers without their orders in time for Christmas.

CRM, News, Web & eCommerce

5 reasons not to hire more telesales staff

By Victoria Dyke on Fri 31 October 2014 in Sales

It is no secret that telesales is an expensive exercise. Recruiting, managing and employing people is time consuming and costly – there is no getting away from it.

Advice, Best Practice, Telesales

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